Please be aware that utilizes third party, independently-owned freight/trucking/delivery companies to deliver our merchandise. Though we make every effort to maintain and monitor a high standard of delivery service. Please report any problems or damages received as per the instruction below and we will resolve the issue immediately. Customer service is available at to assist you.

SHIPPING RATES offers FREE shipping on orders to the United States, Europe and Canada. Orders shipped to other countries will incur delivery charges based on the size and weight of the order - please email us at with your zip code and choice of items so that we can provide you with an accurate shipping quote. Rural areas, limited access areas, islands, or anywhere that requires special handling and/or delivery services, such as boats, ferries, small delivery vehicles, etc, will also incur additional charges. 


ESTIMATED DELIVERY TIMES products usually ship within five (5) business days (Monday – Friday) and arrive within 5 - 10 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays. 

Please note that all delivery times are estimates only and are subject to change without notice.



We provide two different shipment options to our customers for out of stock items. 

If our customer choose Standard Shipment option for out of stock items takes around 45 days from manufacturing facility to delivery address.

If our choose Express Shipment option for out of stock items is provided for faster delivery and usually items are delivered to our customers within a week or two. Fee for this option will be available in our customer’s Shopping Cart.



Custom orders are orders that are placed by a customer/purchaser for merchandise that must be special ordered from a manufacturer or supplier and cannot be returned to the manufacturer. No custom orders of any kind can be returned. Sometimes custom fabrications have already been cut by the next day, so in this case the customer is fully responsible for any costs of labor and/or materials already incurred at the time of cancellation. 


Custom orders that are cancelled prior to shipment and after they have been cut and/or manufactured cannot be returned or refunded and are considered to be the property of the purchaser. If they are not picked up or scheduled for delivery within 60 days after manufacture, unless by special agreement with, they are considered to be forfeited or abandoned and no longer the property of the purchaser. Purchaser is required to pay the full purchase price of the special/custom order product at the time of purchase. Special/Custom order purchases are 100% non-refundable after 3 days, and if incurs any costs within that 3 day period, the purchaser is fully responsible for them.