Returns & Refunds
For all returns please e-mail our Customer Service Department via firstname.lastname@example.org to start. The reason for the return must be clearly stated in the e-mail. Before taking any action, you must have received a response from sarvelbaby.com. All shipments sent to sarvelbaby.com without our e-mail confirmation will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without our e-mail confirmation.
All claims for non-damaged sarvelbaby.com merchandise returns must be made within 15 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
• Items that have been partially or completely installed and/or assembled
• Custom or special orders
• Discontinued items, unless the product is faulty
• Any “on sale” product
To provide any refund or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be already opened but in "like new" condition, a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 35% restocking/re-handling charge.
If product(s) are not opened, returned as Sarvelbaby shipped then a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge.
For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of sarvelbaby.com.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you, in many cases deducted from the refund amount.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to sarvelbaby.com warehouse located in Turkey, unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Sarvelbaby.com will arrange the pick-up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser and freight company.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by sarvelbaby.com at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a return.